OPS CONSUMER SUPPORTS ANALYST - 67980021

OPS CONSUMER SUPPORTS ANALYST - 67980021

Date: May 22, 2026

Requisition No:876366

Agency: Agency for Persons with Disabilities

Working Title: OPS CONSUMER SUPPORTS ANALYST - 67980021

Position: Consumer Supports Analyst - Other Personal Services (OPS)

Working Title: OPS Consumer Supports Analyst

Position Number: 67980021

Open Competitive Opportunity

This posting may close before the posted closing date.

Candidate Pool: Future vacancies may be filled from this advertisement for up to six months.

This position is not a Telework position and requires report to the APD office.

Salary Range: $19.50 Hourly

Position Summary

This Other Personal Services (OPS) position provides administrative and programmatic support to facilitate operations related to client services.

The Work You Will Do

• Prepare, mail, and track notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.
• Enter and maintain data in agency business systems related to client programs and services following established rules, statutes, and procedures.
• Provide technical assistance to regional staff and consumers.
• Perform quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.
• Perform administrative and clerical duties related to programs and services for agency clients.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or its equivalent.
• At least 2 years of professional and verifiable experience with administrative tasks or providing support in an office environment OR a college degree can substitute for required years of experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).

Ability to:

• Use APD business systems to carry out job duties.
• Enter data in a professional work setting.
• Demonstrate and provide responsive customer service.
• Use tracking systems to monitor and complete work assignments within required timeframes.
• Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.
• Listen and understand what others may be saying and ask questions.
• Exercise critical thinking skills, including analyzing available information, observations, and evidence to determine appropriate action.
• Manage time effectively, prioritize tasks, set goals, and develop systems to achieve those goals.
• Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Benefits

The State of Florida offers a competitive benefits package, including:

• State Group Insurance coverage options: health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options. For more information, please visit www.myfrs.com.

All applicants must complete the online application process. Candidates requiring a reasonable accommodation must notify the agency hiring authority or People First Service Center at 1-866-663-4735 in advance.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.