Director of Hotel Operations

Job Description

As the Director of Operations you will plan and manage the food and beverage and assist operations areas of a luxury-lifestyle boutique hotel to achieve customer, employee, corporate, and owner satisfaction and quality service while meeting or exceeding financial goals. This position is responsible for assisting with short‑ and long‑term planning and day‑to‑day operations of the hotel. You will recommend the area's budget and manage expenses within approved budget constraints and serve as a member of the Hotel Executive Committee.

Perks & Benefits

• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team‑building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

The essential functions include, but are not limited to the following:

• Managing associates in a lifestyle‑luxury brand to attract, retain, and motivate employees; hiring, training, developing, empowering, coaching, and counseling, conducting performance reviews, resolving problems, providing open communication vehicles, disciplining and terminating, as appropriate.
• Primary focus on the Food & Beverage division to implement service standards, budgetary goals, cohesiveness, and creative solutions that drive financial results and service scores.
• Developing, recommending, implementing, and managing the division's annual budget, forecasts, and objectives to meet or exceed management expectations.
• Following the collective bargaining agreement and team member handbook guidelines on a daily basis.
• Resolving customer complaints to maintain a high level of satisfaction and quality.
• Implementing emergency organization procedures and training through the management of the security staff to ensure appropriate protection for guests, staff, and company assets.
• Creating a work environment that allows for personal growth, encourages an empowered and engaged workforce, and supports Onni values.
• Ensuring prompt and appropriate response to conflict management.
• Evaluating and supporting proper staffing levels to ensure the success of the hotel.
• Supporting strategies for the property from an operational, staffing, and service perspective while aligning with the business’s other disciplines and support teams.
• Ensuring consistent and stabilized systems and processes for customers.
• Mentoring and developing high‑potential talent and ensuring succession planning within each direct report.
• Looking for more efficient and effective ways to provide services to our hotels and owners, leveraging technology and third parties where appropriate.
• Traveling to attend corporate training, meetings, and other events as needed.

What You Bring

Education/Formal Training

A four‑year college degree or equivalent education/experience.

Experience

• 4+ years of Food & Beverage department head experience in a full‑service hotel environment.
• Union experience is required.
• Luxury‑lifestyle hotel experience is preferred.

Strategic Skills

Skilled in all facets of our business or specific area of specialty, highly capable with current practices and processes, and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology. Has natural instincts and insight for finding the best solution to unclear situations, issues, and problems. Can see how the details fit into the big picture and is a highly capable and resourceful problem solver.

Manages the creative process within the business or department to develop unique solutions and makes great decisions.

Operating Skills

Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose resulting in associate ownership, pride, and quality outcomes. Can assess how associates can improve performance and guide their developmental path.

Courage

Readily leads when challenges arise. Will take an unpopular stand when needed. Recognizes talented individuals and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress toward goals, making changes accordingly.

Energy and Drive

Is a competitive person consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives. Can motivate and develop associates to their potential and create promotable talent for the organization.

Personal And Intrapersonal Skills

Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way.

Creates confidence and trust with others and is viewed as honest and direct. Comfortable conversing with individuals from a variety of backgrounds and all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager.

Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self‑improver who develops a variety of approaches and communication techniques tailored to each situation.

Abilities

• Moderate hearing is necessary for daily interaction with customers.
• Lifting, pushing, bending, kneeling, pulling, and carrying – must be able to accomplish any task required.
• Mobility – must be able to accomplish any task required.
• Continuous standing – must be able to accomplish any task required.
• Climbing up to approximately 40 steps about 1% of a 40‑hour week.
• Driving required as necessary.

Salary Range

$100K – $110K + Quarterly Incentive

About The Company

Onni: For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI‑generated or AI‑assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.

Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI‑generated content as solely their own original work.